Vanitha Rajakumar Sudaliamani

Royale Hayat Hospital, Kuwait

Abstract Title: Multidisciplinary team based care approach in improving patient experience among postnatal mothers

Biography:

Research Interest:

Background: Patient expectation undergoes a rapid surge in healthcare sector, as in any other industry, and this needs to be managed well to increase outcome of care and minimize liability. Understanding the expectations of the patient and the family is vital and it requires engaging them in the entire process of care delivery and measure their experience from the point of first contact till the end. It involves a multidisciplinary team approach (Kipnis et al).
Objective: The purpose of this study is to measure the relevance of multidisciplinary team approach as an Indicator to assess the quality of care.
Inclusion Criteria: Obstetric inpatients admitted for labor.
Criteria: All other patients - both inpatients and outpatients.
Methods: Data collection was done from Jan 2021 to Dec 2021. 5571 Participants were involved in this study. All of them are obstetric inpatients admitted for labor and between age group 19-39 years of age. Total enumerative sampling was done. Online survey was conducted on discharge using Five-point Likert scale to assess the quality of care received from Multidisciplinary team-based care approach.
Results: The majority of patients with 19-39 years of age who received Multidisciplinary team-based care, exceeding the expectation (89.2%) and few patients response was below expectation with score of 0.5%.
Conclusion: The quality of patient experience receiving Multidisciplinary team-based care is found to be more effective and conceptual framework used in our hospital for Multidisciplinary team-based approach has greater impact.